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Privacy Policy

A legal disclaimer

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1. Introduction

Pristine Edge Cleaning Ltd  is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

a. Personal Information you provide directly

  • Name

  • Email address

  • Phone number

  • Address (for service provision)

  • Payment details (when processing transactions)

b. Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Pages you visit and time spent on the site

  • Cookies and tracking technologies (see section 7)

3. How We Use Your Information

We use your information to:

  • Provide and manage our cleaning services

  • Process payments and send invoices

  • Respond to enquiries and customer support requests

  • Send important updates about your booking or service

  • Improve our website and services

  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Contract – to fulfil our service agreement with you

  • Consent – where you have given us permission (e.g., marketing emails)

  • Legitimate interests – to operate and improve our services

  • Legal obligation – to comply with applicable laws and regulations

5. How We Share Your Information

We do not sell or rent your personal data. We may share your information with:

  • Service providers (e.g., payment processors, IT support)

  • Regulatory or legal authorities when required by law

  • Contractors and staff involved in delivering our services

6. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

7. Cookies & Tracking

Our website uses cookies to improve your browsing experience. You can control or delete cookies through your browser settings.

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of your personal data

  • Request deletion of your personal data

  • Object to or restrict processing of your data

  • Request transfer of your data to another organisation

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, contact us at admin@pristineedgecleaning.ltd.

9. Security of Your Information

We use industry-standard measures to protect your personal data from unauthorised access, use, or disclosure.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

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